24/7 Critical Outage Escalation
Inquiries submitted with Critical Severity (production outage or system unavailability) automatically page on-call engineering staff 24/7/365 with a target response SLA of less than 1 hour.
Search setup guides, explore interactive SDK documentation, troubleshoot API errors, or submit a ticket directly to our engineering desk.
Select a product area below to view specialized integration guides, API references, and troubleshooting articles.
KYC & KYB identity verification guides, Web SDK (@nyota/verify-web-sdk), React Native setup, and liveness detection troubleshooting.
Managing pre-paid wallet balances, M-Pesa top-ups, atomic settlement holds, and invoice history.
Generating machine-to-machine (M2M) secret keys, personal vs workspace credentials, and server-side environment security.
Resolve frequent integration tasks with our step-by-step technical guides.
Log in to accounts.nyotaimara.com -> Identity API & Keys to generate and copy your M2M secret key.
Nyota ID requires a pre-funded Nyota Pay Wallet. Top up your wallet under Billing & Payments to enable session calls.
Compare the HMAC-SHA256 hash of the raw incoming request body against your secret key.
Inquiries submitted with Critical Severity (production outage or system unavailability) automatically page on-call engineering staff 24/7/365 with a target response SLA of less than 1 hour.
Your support tickets are handled directly by engineers who build and maintain the Nyota platform—no generic script readers or automated bot loops.
Track real-time API uptime, regional latency, and scheduled maintenance windows anytime on our status dashboard.
General technical inquiries and billing support are handled Monday through Friday, 8:00 AM to 6:00 PM EAT. Critical outages are monitored automatically 24/7/365.
You can access developer documentation, API endpoints, code snippets, and SDK installation instructions at verify.nyotaimara.com.
For security disclosures or vulnerability reports, please contact our security team directly at security@nyotaimara.com.
Open a ticket with error details, reproduction steps, or log links, and our technical team will review it immediately.
Configuring callback URLs, verifying HMAC-SHA256 signatures in Express/Next.js, and handling retries.
Yes! Redirect your users directly to verify.nyotaimara.com/session/[sessionId] in any standard web browser.
Upon submitting a ticket, you receive a reference ID (TICK-XXXXXX) via email. All replies and status updates will be sent directly to your registered account email.