24/7 Critical Outage Escalation
Inquiries submitted with Critical Severity (production outage or system unavailability) automatically page on-call engineering staff 24/7/365 with a target response SLA of less than 1 hour.
Search setup guides, explore interactive SDK documentation, troubleshoot API errors, or submit a ticket directly to our engineering desk.
Select a product area below to view integration guides, troubleshooting articles, and direct management console links.
S3-compatible API integration, presigned upload URLs, zero-egress bandwidth delivery, and 30-day trash lifecycle.
Transactional OTPs, GSM-7 vs Unicode segment math, local outbox controls (Pause/Cancel), and CAK Branded Sender IDs.
KYC & KYB setup, Web SDK (@nyota/verify-web-sdk), 3D passive liveness, and hold-and-settlement troubleshooting.
Custom domain DNS records (MX, SPF, DKIM, DMARC), pooled storage capacity, imapsync migrations, and webmail setup.
Prepaid Nyota Wallet top-ups (M-Pesa STK push, Card), M2M API keys, Workspaces, and Policy-Based Access Control (PBAC).
Validating cryptographic HMAC-SHA256 signatures (x-nyota-signature), callback retries, and ODPC data compliance.
Resolve frequent integration questions with these direct step-by-step guides.
Log in to accounts.nyotaimara.com -> Identity API to generate and copy your M2M secret key (ny_live_...).
Nyota ID requires a pre-funded Nyota Wallet to place verification holds. Top up your balance under Billing & Payments.
Compute the HMAC-SHA256 digest of the raw incoming JSON body using your webhook secret and compare signatures
Yes! Redirect users directly to verify.nyotaimara.com/session/[sessionId] in any standard mobile or desktop browser.
Inquiries submitted with Critical Severity (production outage or system unavailability) automatically page on-call engineering staff 24/7/365 with a target response SLA of less than 1 hour.
Your support tickets are handled directly by engineers who build and maintain the Nyota platform—no generic script readers or automated bot loops.
Track real-time API uptime, regional latency, and scheduled maintenance windows anytime on our status dashboard.
General technical inquiries, billing tickets, and setup support are handled Monday through Friday, 8:00 AM to 6:00 PM EAT. Critical production outages are monitored automatically 24/7/365.
Open a ticket with error details, reproduction steps, or log links, and our technical team will review it immediately.
Comprehensive developer documentation, SDK installation commands (@nyota/verify-web-sdk, @nyota/sms-sdk), and OpenAPI endpoints are available at docs.nyotaimara.com.
For security disclosures or vulnerability reports, please contact our security team directly at security@nyotaimara.com.
Upon submitting a ticket, you receive a reference ID (TICK-XXXXXX) via email. All replies and status updates will be sent directly to your registered account email.